Visitor
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3 Messages
Wi-fi Pods not working consistently
I have two pods in between where our gateway is located in the opposite end of the house. I have my phone 12 inches from the pod farthest from the gateway, and though the pod has a green light, slow blinking, I have zero Wi-Fi and my phone is on LTE. However, when I go to Wi-Fi, and see the list of available networks, my network is listed there. If I click on that network, it says unable to join. I have to go into Wi-Fi settings, delete the network entirely, find the network enter the password, etc.
I have an iPhone, and have the same trouble with Alexa, TV, and pretty much any device that is in that end of the house. Sometimes it works, sometimes it doesn’t.
We have had a technician to the house twice, both thinking they have fixed the problem, but here we are.
Accepted Solution
user_323c89
Contributor
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102 Messages
9 days ago
Give this a read and see if it resolves the issues. https://www.reddit.com/r/Comcast_Xfinity/s/B6OZKWug4M
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XfinityJustinC
Official Employee
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1.6K Messages
7 days ago
Hello, @user_al41nz thank you for reaching out over Xfinity Forums. Sorry to hear about the connectivity issues with your WiFi, and would like to investigate further. When the techician was out did they go over any of the steps outline on these documents:
https://www.xfinity.com/support/articles/issues-connecting-devices-wifi-network
https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
- Have you happened to notice if any of your settings may be causing the connectivity issue?
https://www.xfinity.com/support/articles/xfi-advanced-settings
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EG
Expert
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112.9K Messages
1 day ago
Marked "Solved" topic now being closed.
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