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user_49hrbg
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Visitor

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3 Messages

Monday, July 27th, 2026 7:41 AM

wifi pro extender

i recently got my gateway modem replaced and now my pro wifi extender will not activate. the chat has not been helpful and wants to send a technician when i never had problems with my previous modem and extender connecting, they claim i have network intermittency issues now.

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9 minutes ago

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XfinityKassie

Official Employee

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2.6K Messages

18 minutes ago

@user_49hrbg Good morning! We appreciate you taking the time to reach out to our Xfinity Forums for assistance with your Wi-Fi Pro Extender connection. I have a quick question. What model of modem was your replacement? 

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user_49hrbg

Visitor

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@XfinityKassie​

I was given an XB7. After reading an article I read that modem is not compatible with the pro wifi extender so I am not sure why I was sent something different then what I previously had which was the XB8. Now there is a delay on my delivery for this replacement modem.

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15 minutes ago

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XfinityKassie

Official Employee

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2.6K Messages

@user_49hrbg Thank you for the quick response! Hmmm, I'm not sure either. I'm happy to take a look at the order, and check the status of your shipment. Since I'll need to access your account, please send a Direct Message with your name, and service address to get started. 

 

Click "Sign In" if necessary. 
Click the "Direct Messaging" icon. 
Click the "Start new conversation" (pencil and paper) icon. 
In the "To:" line, type "Xfinity Support". 
As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
An "Xfinity Support" graphic will replace the "To:" line. 
Type your message in the text area near the bottom of the window. 
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 

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9 minutes ago

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