1 Message
Wifi Slow and Modem "Offline"
I pay for 1gb internet, yet our speeds have been abysmal these past few days. Download speed is practically nothing and upload speed maxes out at 25 mbps. Additionally, the xfinity app keeps considering our modem (an arris Surfboard sb6190) as "offline" even though it isn't. I can connect to wifi just fine, it's just incredibly slow.
XfinityGabby
Official Employee
•
1.5K Messages
2 months ago
Hello, @user_ld8dmr. Thanks for reaching our team on Forums regarding the speed concerns, I know the importance of having your internet working as it should. Are you running a hardwired speedtest or wireless? Also, any troubleshooting steps you've attempted?
0
0