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Ziya_1
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Monday, July 13th, 2026 6:22 PM

Wifi VAP is set to down

I am getting this logs and my xfinity internet giving frequent disconnection to internet. I am wondering about what is the issue as two times technician came but issue still persist. Modem got changes cabling and joint tighten and there is no heating issue in modem but issue still persist.please help

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7 days ago

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EG

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16 days ago

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Ziya_1

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The above steps already taken but still issue persist.

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16 days ago

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EG

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119.6K Messages

16 days ago

If there is nothing more that can be done to improve the connection quality, then you'll need to get the techs involved again. 


Bear in mind that if the premises-facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it up to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home. And if the problem is found to be on their side of the demarcation point, there will not be any charge.


Good luck !

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Ziya_1

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Thank you lets see tomorrow

as technician visit it scheduled. I don't have any hope now  already two technicians visited and they are unable to resolved the internet issue

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16 days ago

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XfinityFrank

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2.5K Messages

Hi there, @Ziya_1. Thanks for reaching out to us here on the Community Forum and sorry to hear about the ongoing WiFi issue. You mentioned another tech was scheduled. How did that latest visit go?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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14 days ago

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Ziya_1

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Still same issue after 3rd technician visit. I have no hope that my issue will get resolved by xfinity and I am planning to move to other service providers. [Edited: "Solicitation"]

(edited)

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9 days ago

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XfinityBrianH

Official Employee

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2.4K Messages

 

Ziya_1  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 days ago

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