Thank you for reaching out to us @user_94fxpk. That is certainly not the experience we would like you to have with your service, and I would be happy to look into that for you. Could you send me a direct message with the full name and complete address for your service?
I’ve been a customer for years and the last month has been horrible for my Internet. I work from home and continuously get kicked off and then back on. I’ve tried reaching out through app and it says no issues. I can connect and work other places but not in my home where I pay outrageous monthly bill to Xfinity. Does anyone know how to get to a human to talk to?
@user_uzpkt7 Thank you for taking the time to reach out to us here on our Xfinity Forums. This is never the experience we want for our valued customers. You mentioned that you are experiencing a dropped connection when you are working from home. Is it only your work laptop/PC that is dropping connection and experiencing service issues? Are you connecting via a VPN? Can you tell me what troubleshooting steps you've tried, such as using our Xfinity app to troubleshoot, checking the coaxial line at both the modem and the wall plate, and rebooting your devices? The more information you can provide the better we will be able to assist you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJohnG
Official Employee
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1.2K Messages
1 month ago
Thank you for reaching out to us @user_94fxpk. That is certainly not the experience we would like you to have with your service, and I would be happy to look into that for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_uzpkt7
1 Message
1 month ago
I’ve been a customer for years and the last month has been horrible for my Internet. I work from home and continuously get kicked off and then back on. I’ve tried reaching out through app and it says no issues. I can connect and work other places but not in my home where I pay outrageous monthly bill to Xfinity. Does anyone know how to get to a human to talk to?
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