Visitor
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1 Message
wifi
hello there i am a customer of xfinity and i am wondering why randomly my wifi will cut out or shut off it has been doing that since i moved in and got it set up
Visitor
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1 Message
hello there i am a customer of xfinity and i am wondering why randomly my wifi will cut out or shut off it has been doing that since i moved in and got it set up
EG
Expert
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114.1K Messages
2 months ago
For a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityJeff
Official Employee
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285 Messages
1 month ago
Good morning @user_jvlfrl, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good day! Thank you @EG for the suggestion, that is a good way to test and see if the issue is happening to just Wi-Fi like you mentioned. When the Wi-Fi cuts out have you noticed if the light on the modem changes from a solid light to a blinking light?
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