Hi @user_bisw0r! Our community expert @EG asked a very important question! A blinking orange light on your gateway usually indicates that the box is trying to connect but is currently receiving no signal from our network. To help us get you back online, could you provide a few more details? Did this happen suddenly, or is this a new connect? Have you checked to make sure the coax cable is tightly screwed into both the back of the gateway and the wall outlet?
EG
Expert
•
121.4K Messages
13 days ago
First. Is this a new service install or an existing one / new move-in ?
0
0
XfinityQuemekia
Official Employee
•
1.5K Messages
12 days ago
Hi @user_bisw0r! Our community expert @EG asked a very important question! A blinking orange light on your gateway usually indicates that the box is trying to connect but is currently receiving no signal from our network. To help us get you back online, could you provide a few more details? Did this happen suddenly, or is this a new connect? Have you checked to make sure the coax cable is tightly screwed into both the back of the gateway and the wall outlet?
0
0