First. Is this a new service install / new move-in or an existing one ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
Hello, @user_wt014z thank you for reaching out over Xfinity Forums. Being a remote worker myself, I understand how important it is to have access to an internet connection and would definitely like to investigate further if you're still experiencing issues. Our awesome Forum expert @EG had some helpful questions, as it does work best to know what type of service and equipment you have.
Please let me know if you're still experiencing issues, if so answering the questions that were asked would be beneficial.
EG
Expert
•
121.4K Messages
3 days ago
First. Is this a new service install / new move-in or an existing one ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
0
0
XfinityJustinC
Official Employee
•
2.6K Messages
1 day ago
Hello, @user_wt014z thank you for reaching out over Xfinity Forums. Being a remote worker myself, I understand how important it is to have access to an internet connection and would definitely like to investigate further if you're still experiencing issues. Our awesome Forum expert @EG had some helpful questions, as it does work best to know what type of service and equipment you have.
Please let me know if you're still experiencing issues, if so answering the questions that were asked would be beneficial.
0