Good Morning, @user_wujoil! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the experience with your WiFi, it certainly is not what we want for our customers.
Thank you so much @EG for sharing all those questions/steps for us. Could you share with us further what is happening when you attempt to access the WiFi @user_wujoil? Are you still having troubles? Please let us know.
EG
Expert
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123K Messages
2 days ago
Need more details..... Is this a new service install / new move-in or an existing service ?
If it's the latter, check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is/are the indicator light/lights on the modem lit steadily, or are they blinking ?
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XfinityAdrienne
Official Employee
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2.5K Messages
3 hours ago
Good Morning, @user_wujoil! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the experience with your WiFi, it certainly is not what we want for our customers.
Thank you so much @EG for sharing all those questions/steps for us. Could you share with us further what is happening when you attempt to access the WiFi @user_wujoil? Are you still having troubles? Please let us know.
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