Regular Visitor
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6 Messages
Wildly fluctuating speed test speeds
Hi, hoping for some assistance. I’m at my wits end with my Wi-Fi. Two year saga. I’m supposed to get 1.2 GB of speed and my speed tests give me everything ranging from 30 MB to 1100. This all equates to at times slow loading emails, webpages that struggle to open, streaming content like Netflix, and Hulu booting me off or getting stuck, and glitchy zooms.Last time I changed the modem about six months ago and it temporarily fixed it - but it’s happening again.
I’ve had the line from the pole to my house changed. I’ve had tech come and change the fittings outside. Everyone from Xfinity on their end says the signal “looks great.” The app says “your wifi is booming!” I had my modem reprovisioned, whatever that means. I even had an electrician change the coax that goes from my outside my house up into my modem.
Yesterday I finally had another tech come and change the modem one more time. Didn’t solve it. Impossible to reach anybody who doesn’t want to just send a signal refresh. The tech at my house said, “I don’t know what to tell you if this new modem doesn’t fix it. The best I can do is tell my supervisor and they’ll try to send a truck and check things out on the street.” No other info. Even in the Xfinity store they said “we don’t know what to tell you.” I have an appointment to have FiOS Wi-Fi installed next Wednesday, but that’s my last resort because I have everything bundled with Xfinity and that that will wreak havoc. Please help! Not sure who to contact anymore.




Wakingdream333
Visitor
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2 Messages
13 days ago
I know this sounds a bit random but have you tried a third party modem (such as the ones from Asus Rog) and a direct ethernet line? The modems xfinity tend to give as defaults are pretty bad (especially for wireless signal).
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XfinityJoe
Official Employee
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1.1K Messages
11 days ago
Good morning @Tarmack112, WE would be happy to take a look at your current signals
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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