Wireless disconnecting multiple times throughout the day, due to Gateway (router) firewall drops.

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@ApayingITtechcustomer @XfinityJeniece 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

Issue is resolved and a slight correction from my original post.

The overall firewall logs results and overall performance make to a very complex situation that is normal in the IT world. Not one single person in this world knows everything about IT.

Far too much complexity, variables, dependencies, multilevel factors, etc.

My original post was posted in anger clogging my IT judgement.

The firewall log results posted in my original post are still an occurrence, and a little worry some, but still occurring.

To break it down on each result –

FW.IPv6 FORWARD drop occurs when your Gateway (router) and or Firewall drops IPv6 packets of which can cause an internet connection to randomly disconnect (and random slowness). A disconnect/reconnect timeline results in seconds from start to finish. With IPv6 being the newest version of an internet protocol, and with many worldwide location designations supporting it.

Not everything is setup/configured correctly on accepting data traffic that’s associated with the IPv6 protocol. Basically, not all ISP’s (Internet Service Provider) supports IPv6 throughout the network locations of this world. Depending on the location, we still have ISPs of their infrastructure mostly supporting IPv4 which will cause drops trying to use IPv6, etc.

FW.IPv6 INPUT drop of many attempts of one single entry is most likely a sign of a connection problem. With both FW.IPv6 FORWARD and INPUT showing once on a day’s results is pointing to a wired cabling issue that could be near by or a distance away. If only FW.IPv6 INPUT drop shows without the FORWARD, then that would most likely be signs of a hacking attempt from somewhere in the world. Make sure your firmware is updated and if still occurring, contact your ISP for help, etc.

My resolution ending up being combine two results –

First, due to being given from Xfinity the latest XB8 model Gateway (router). Found out by default it is set for WPA3 Security mode. In general, for several more years WPA3 is still considered ahead of its time. As WPA3 with its 192-bit AES encryption is much stronger protection. It’s still not compatible throughout the world of designations for accurate stability. For many large-scale companies are still using WPA2 (enterprise due to business) because of its strong stability and yet secured. For personal, WPA3 can still be affective depending on what you do. For gamers, its recommended to use WPA2 Personal.

For myself working from home representing a very large-scale company. I needed to reduce it to WPA2, for as my company infrastructure is a successful WPA2 environment.

Second, my location is (for now) considered from a Comcast view at the end of the line. Depending on the direction of looking, other houses have not been set with fiber yet.

Because of that result the steady stream of my data was being dropped. Also, if there is any form of an issue, being at the end of the line, only I would see it and feel the negative affects of it. Compared to those in between my location and central control area would not see anything as all issues by design pass along to the end of the line.

As mentioned from previous post, two technicians came by and replaced some cabling from the side of the house to a street location. Turns out those techs were basic contractors that Comcast pays to place or replace the actual cabling in the physical street itself. They did not have the equipment to really pinpoint a break anywhere, just doing what they were told by someone in Comcast sitting behind a desk and not having any touch with reality and end of wasting Comcast money on fixes that don’t need it.

Finally, Saturday 10-12-24 came by and one very honest tech (25yrs of experience) came by and after quickly updating him on what the issue is and what action have been done unsuccessfully. He was within minutes able to see there was a cable breakage further down the road from my location causing performance dropping, etc.

He then got on the phone and called a tech of who could look at the several control centers areas that can include blocks away or miles away. That tech came by and noted roughly a block away we had a cable breakage. Twenty minutes later he drove back to my location and said everything should be fixed now.

When asking him what happen, it was a quick yet basic understandable answer. ISP companies go out and pay for third-part contractors to place (rip up, smooth back down) the line in the actual streets themselves and with that comes not much care of interference results, etc.

Overall, results are no more intermittent drops (for now), but firewall log say otherwise and WPA2 working better for myself (WFH – work from home) and my two kids being gamers.

@ApayingITtechcustomer 

Thank you for circling back with the update ! Hope things hold up for you ! Good luck !