Visitor
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1 Message
Worst company ever
Almost fraudulently being charged for speeds i was promised but never received. FYI do not get plans over 1000mbps they cannot provide the speeds. However they will most certainly charge you for them.
Visitor
•
1 Message
Almost fraudulently being charged for speeds i was promised but never received. FYI do not get plans over 1000mbps they cannot provide the speeds. However they will most certainly charge you for them.
XfinityEricB
Official Employee
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2.2K Messages
13 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110.5K Messages
12 days ago
@user_9j4pxy @XfinityEricB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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