Visitor
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4 Messages
Worst customer service ever
Internet outages a fourth day in a row.
Not to mention my internet charges doubled in the last year without any warning or explanation.
Visitor
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4 Messages
Internet outages a fourth day in a row.
Not to mention my internet charges doubled in the last year without any warning or explanation.
EG
Expert
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115.7K Messages
4 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityRaul
Official Employee
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2.5K Messages
2 days ago
@user_by6w4k I appreciate you making us aware of these service interruptions you've been experiencing and your billing concern via Forums. I would be more than happy to review your account to see how I can help. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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EG
Expert
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115.7K Messages
2 days ago
@user_by6w4k
Were you able to find any outage info on that site or in the app ?
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