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user_uknmda
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4 Messages

Saturday, May 24th, 2025 12:03 AM

Worst ever customer service

Hey James! Your appointment at 412 SILVER SPRINGS LN has been scheduled for 05/23 , with an arrival window between 3:00 PM-5:00 PM..

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6 hours ago

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user_uknmda

Visitor

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4 Messages

6 hours ago

Wil not let me post the chat transcript 

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XfinityAbby

Official Employee

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177 Messages

Hello @user_uknmda. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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