Visitor
•
1 Message
Worst internet ever & terrible customer service
I have called several times and spent several hours on the phone with the technians, but nothing has improved with my terrible internet. The connection drops constantly and I receive the message "your connection was interrupted" many times per day especially later in the day. I will be looking into other options for my internet, phone, and tv service. This is a nightmare.
EG
Expert
•
110.5K Messages
4 days ago
First. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
0
0
XfinityJorge
Official Employee
•
2.2K Messages
2 days ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
0
0
EG
Expert
•
110.5K Messages
2 days ago
@user_q1bw1t
My question ?
0
0