Visitor

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4 Messages

Thursday, September 18th, 2025

XB10 for Gig Service

Hello, I just had 1gig up/down fiber service installed yesterday and I was given a XB7 modem and router, so im not getting the 1.2gb fiber speeds past the modem because it only has 1 port that supports these speeds. Is there a reason I didn't receive a XB10 to support the full speeds of my fiber service? 

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Contributor

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113 Messages

1 month ago

If you have EPON (Fiber to the Home), you need to request an XER10, not an XB10. Hope you get it worked out. 

(edited)

Official Employee

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1.9K Messages

1 month ago

@user_xsx3xt thank you for using the Xfinity Community Forums page to reach out today. I understand that you have a concern regarding the equipment you received for your service. Let's see what we can do about getting that swapped out for a newer device together. Can you send over a direct message with your full name and complete service address to get started?

Expert

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114K Messages

1 month ago

@user_xsx3xt To send a direct message to Xfinity Support;


  • Click "Sign In" if that prompt is visible

 
  • Click the "Direct Messaging" icon  or https://forums.xfinity.com/direct-messaging 

  
  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person but don't do that.

      Instead, type Xfinity Support there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter or tap the > icon to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

[Permission from and credit given to BruceW].

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