user_s5voww Thank you for reaching out with your questions! The XB10 is our latest Xfinity Wi-Fi Gateway designed for customers with our X-Class or FDX Internet speed tiers of 500 Mbps or above. If you have a qualifying internet plan you can upgrade your modem by stopping into your closest Xfinity store or sending us a DM here on the forum.
XfinityBrianH
Official Employee
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2.1K Messages
9 days ago
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EG
Expert
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116.9K Messages
9 days ago
@user_s5voww @XfinityBrianH
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner.
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
[Permission from and credit given to BruceW].
(edited)
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