Visitor
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1 Message
XB10 stuck on 2000/300 profile - Need FDX Symmetrical Bootfile
Hello,
Xfinity recently completed network upgrades in my area and offered the new 2000 Mbps down / 2000 Mbps up symmetrical speed package. To accommodate this, my modem was upgraded to the new XB10. Last month, technicians also completely replaced all physical drop lines coming into my home.
My home network is fully updated with new Cat6 cabling and a standalone TP-Link BE600 router. The XB10 is successfully configured in Bridge Mode.
Despite all new infrastructure, my speeds remain completely unchanged at exactly 2000 Mbps down and 300 Mbps up. I contacted a chat agent, but they were unable to successfully reprovision the modem for symmetrical speeds. It appears my account is stuck in a billing loop on the legacy mid-split profile.
Could an official digital care specialist please take a look at my account backend, remove the old internet rate codes, and rebuild them to push the correct DOCSIS 4.0 / FDX symmetrical bootfile profile to my XB10?
Thank you!
Community Best Answer
XfinityAdrienne
Official Employee
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2.4K Messages
43 minutes ago
I am happy that we were able to get your speed concerns resolved, and you are taking advantage of the full speeds @speedblurr! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help. Have a wonderful rest of your day.
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XfinityBrianH
Official Employee
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2.6K Messages
4 days ago
Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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