XB7 modem drops connection every hour.

This has been happening to me all afternoon today as well, ever since about 12:10 PM PDT. Internet will cut out for 5-15 minutes, then it will restore itself. I have seen small outage reports in my area (Seattle metro) throughout the day but every time I go into the xfinity service center, they report no outages in my area. I have tried using the bot assistant to no avail and even unplugging my router for 20 seconds before plugging it back in to reset it has not resolved the issue. It's extremely frustrating that xfinity has provided zero support whatsoever on this issue either, to the point where it pretends it doesn't even exist. I don't know why I even bother sticking with this trash service...

@user_GomoroZ 

Please start here if you wish;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9 

Thank you for reaching out to us here @user_GomoroZ. If you are still experiencing those connection issues I would be happy to look further into that for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Have you had a chance to see if any of those tips apply ? Please respond right here in your topic on these public help forums. Thank you.