XB7-CM slow wifi and ethernet ports not working

Hello,

I just started my Xfinity service yesterday and picked up the router the same day. Initially, I had no internet connection and after spending a significant amount of time with chat support, I was finally able to get it working. However, the speed is disappointingly slow - only around 40-60 Mbps.

Additionally, I’ve see now that none of the ethernet ports on the router are providing an internet connection, which is extremely frustrating.