4 Messages
Xb7-t fiber bridge mode not working
Recently got fiber internet installed at my home and I have the xb7-t gateway installed. There’s a fiber to Ethernet adapter box that’s installed as well that connects to the ports in the back of the xb7-t. I have an ASUS router that I’ve used since my previous internet provider. I logged into the xb7-t and activated bridge mode and it worked just fine for a day than my service went down because xfinity said there’s an outage they are working on. Ever since then I get no internet in bridge mode even though the xb7-t had a solid white light and the router has all solid white lights as well. I have bridge mode disabled now and I have internet but I also have a double nat. Im not sure what to do
user_xgillt
4 Messages
3 months ago
If anyone has any suggestions or can help me that’d be greatly appreciated
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XfinitySara
Official Employee
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1.3K Messages
3 months ago
Hey there, @user_xgillt! Thanks for creating a post with your connectivity and bridge mode concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! We've got a couple of great articles that would be the best place to start: Use Bridge Mode on Your Wireless Gateway - and - Connection Troubleshooting Tips. Please let me know if either of those help, or if you continue to have problems with using bridge mode. We can toggle it on and off remotely, so there's an option to have you send us a direct message in order for us to take a closer look at the account and equipment, but let's start here :)
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BruceW
Gold Problem Solver
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26K Messages
3 months ago
As it says in https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode:
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BruceW
Gold Problem Solver
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26K Messages
3 months ago
Why not feed the "fiber to Ethernet adapter box" directly into your router? Why bother with the gateway at all?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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