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user_1i5bs1
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Contributor

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150 Messages

Sunday, August 18th, 2024 11:11 PM

XB8 and LTS Connect app for iPhone 15 Pro Max

Hi,

  I was wondering if anyone here has the XB8 and LTS Connect app?  LTS did an update Friday and now I can't connect to my cameras with WiFi...outside of my network it works fine.  As soon as I try to open my cameras LTS Connects closes.  Going to call LTS tomorrow, but I don't have high hopes for a fix.  I've looked everywhere and can't find anyone else who has this problem.  It was working perfectly before the update.  Any help would be appreciated? 

   Thank you

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2 months ago

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user_1i5bs1

Contributor

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150 Messages

3 months ago

I have also rebooted my iPhone, my XB8 and my NVR and within my home network it still closes.

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XfinityAldrik

Official Employee

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1.7K Messages

Thank you for reaching out to us @user_1i5bs1! Were you able to get a hold of LTS earlier this week?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_1i5bs1

Contributor

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150 Messages

Sorry, I didn't see your response until now.  LTS can't duplicate the problem. I bought the new iPhone 16 Pro Max and defaulted your modem and still doesn't work.  I have no clue, why it doesn't work.  

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2 months ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

 

user_1i5bs1 Can you try something for us? Can you please open your Xfinity App and go to 'Security' at the bottom and select 'Advanced Security'. From here, select the Gear Icon and disable Advanced Security. We normally don't recommend doing this as it will leave your in-home network vulnerable as opposed to having it on but we do want to see if you're able to use the LTS app if this is disabled.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_1i5bs1

Contributor

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150 Messages

Hi, thank you for getting back to me.  It's already off. 

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2 months ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

 

user_1i5bs1 When you can, please send a Direct Message with your full name and address. We'll need to investigate this further. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

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