XB8 and Sonos app connectivity

Thanks for your suggestions. The "troubleshooting" does not identify any issues. In the past, on a phone call working with an Xfinity agent, they fixed an issue where I couldn't "see" all 3 network names (2.4, 5, and 6) by disabling "Bridge Mode" and manually typing in the network names. 

I just logged into 10.0.0.1 and noticed that the network names the agent used had changed for 2.4. All the names are now identical. I tried to edit the 2.4 name, but even after selecting "edit" the name field was uneditable. I don't know if this would make a difference or not.

One of the articles you suggested said to enable bridge mode, but the agent said never enable bride mode.

Also, as far as having a technician to come out. I had one come out on 9-6-24. He found a loose connection to one of my tv's, but everything else checked out. He could not identify my Sonos issues. And I was charged $100 for the call and my problem still exists.

@JIB2

Let's take a deeper look into your account I would not be happy if I was charged $100 fee for a technician to come out go ahead and send me a direct message

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Two days now and my Sonos iPhone app and my Sonos MacBook app are both working.  Each app can now connect all six “rooms” every time I open the apps.  I’m not sure what fixed my problem, but here is what I did. 

1. On the eero app, I had added static IP and MAC addresses (eero:Settings:NetworkSettings:Reservations&portforwarding:Addareservation. Although this did not fix the problem, it may be a helpful thing to do.

2. On the XB8-T Xfinity Gateway (login 10.0.0.1) I enabled Bridge Mode. This caused my Gateway to not function for about 45 minutes before it somehow was reconnected by the automated Xfinity troubleshooter system which Disabled Bridge Mode.

3. At this point I was still unable to edit the network name for the 2.4 GHz network back to Name-2.4 from Name-5. But I did something that seemed to fix my problem. In the Gateway, after logging in, I selected Connection:Wi-Fi. On the SSID drop down there were 3 options, all Name-5. I selected the 2nd one assuming the 1st was 2.4 GHz, the 2nd would be 5 GHz (the one I want to connect to), and 3rd would be 6 GHz.  

I don’t know if the SSID change, adding eero static IP’s, or Enabling/Disabling Bridge Mode helped. Or some combination. Or just plain luck. If anyone finds a sure thing solution, please let me know. Best regards to all.

Great to hear you were able to get it worked out and everything is working as it should be now. Thank you for sharing some of the things you worked on. If you need anything in the future please do not hesitate to reach out. 

10-7-24 Sonos iPhone app not finding Sonos on my network since 10-5-24, but Sonos MacBook app worked for all rooms today (but not yesterday).  I did try splitting the networks (bands), but to no avail. I went back to not splitting, then I changed security to WPA3-Personal from WPA3-Personal Transition. (In the router setting it lists WPA3-Personal Only). 

If history repeats, then the Sonos iPhone app will eventually catch up and find my system on my network.  I tried resetting the app.  Then I tried deleting app – neither worked. AT THIS POINT I’M GIVING UP. This is far too complicated for me. At least my Woodway Treadmill was able to connect to the network yesterday. But as with Sonos that may be temporary.