Visitor
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15 Messages
XB8 automatically turns on WiFi 6 GHz frequency even when turned off in settings.
Can an official Xfinity rep explain how to turn off the 6 GHZ spectrum on an XB8 so that Xfinity doesn't automatically turn it back on. Either that or explain how the security protocol can be changed because it is greyed out in settings unlike the other GHZ bands where security protocol can be changed. 6GHZ band can't be changed off WPA3, and when the overall band is turned off, Xfinity must have a routine or process that turns it back on. This is causing problems with PODS and making handoffs not work with some devices. It's a real problem.
XfinityArmand
Official Employee
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2.1K Messages
4 days ago
Thank you so much for taking the time to reach out to Xfinity Support @kf08844! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to get things ironed out. Can you you tell us what happens if you complete a reset of the device?
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user_wqsfr3
1 Message
15 hours ago
Yes it turns itself back on and it causes problems with all of the network devices due to the network having WPA2 on 2.4 & 5 and then 6 comes back on and it is WPA3 which disconnects several devices including the Pods in my home network. I cannot remove it permanently due to the Gateway not even allowing me to edit the setting. So much for having a personal network controlled by what xfinity decides I should have or do. If I want my whole network to be WPA2 then how is that a problem?
I have two home offices and work two different companies out of my home and I have sub-par network equipment provided by restricted controls. I pay for the service to get to my house I don't pay for the provider to tell me how it should work.
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