Visitor

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5 Messages

Thursday, April 30th, 2026 3:34 AM

XB8 Gateway URL blocking not working

URL blocking not working when setup in XB8 Admin Console / Parental Controls.

Seeking any assistance.

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Official Employee

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1.1K Messages

15 days ago

Thanks for visiting us here in the Xfinity Community Forum user_0948df! To get a better idea of what's happening, does an error pop up when you apply the settings, or does the device just seem to ignore the block entirely?

 
 
 
 
 
 
 
 
 
 
 
 

Visitor

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5 Messages

The XB8 gateway just ignores the block.

(edited)

Official Employee

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2.7K Messages

@user_0948df Just to confirm, were these the steps you took to you apply the settings? 

Set up website blocking
To set up website blocking from the Xfinity WiFi Gateway's Admin Tool website, you may have to enable Admin Tool access. Visit Allow Xfinity WiFi Gateway Admin Tool online access using the Xfinity app.

Go to http://10.0.0.1 from your home network.
The default settings to open the Admin Tool are:
          Username: admin
          Password: Check the sticker on the bottom of your Xfinity Gateway for the password.
If you changed your Admin Tool password before, use your new login info. If you don't remember your Admin Tool password, you can contact Xfinity or factory reset your wireless gateway.
Go to Parental Control > Managed Services. The Managed Services menu allows you to prevent access to applications and services.
Select Enable, then:
Blocked Sites: Click Add and enter the URLs of the websites to be blocked, and set up a time schedule.
Blocked Keywords: Click Add and enter keyword(s) that appear on websites you want blocked, and set up a time schedule.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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5 Messages

Yes, that is correct.

Visitor

 • 

5 Messages

Yes that is correct.

Official Employee

 • 

1.1K Messages

@user_0948df, thank you for confirming the steps that you have taken. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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