Visitor
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2 Messages
XBOX FRIENDS LIST
Hello All,
Ever since upgrading my access point device to the Technicolor SB8 provided by comcast my friends list on the XBOX Series X does not refresh. Sometimes takes 30 min.'s to an hour. All necessary ports are open or forwarded and I've checked all the security settings to the point that I've place the XBOX in the DMZ so it wouldn't be interfered with. This still has not resolved the issue.
Access Point is hardwired to the XBOX.
Any idea's of what could be happening?
XfinityEricB
Official Employee
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2.4K Messages
5 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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111.6K Messages
5 days ago
@JDZIII @XfinityEricB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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