X-Class Rollout and new XB10 Gateway

When I joined Xfinity recently I was able to order 1.2G/40M service. Within the past week it has been updated to 2.0G/300M.

I dislike making assumptions, but in this case it seems perhaps we are headed here to having X Class becoming available shortly. According to an agent I spoke to, FTTH is not required to get X Class tier.

Should this upgrade happen, would I be entitled to an XB10 gateway regardless of how recently my current gateway has been in service.

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XfinityAirelle

Official Employee

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2.6K Messages

2 months ago

gr8sho

Hi there! we’ve been gradually expanding access to X-Class services, and that new 2.0G/300M tier you're seeing is a strong sign that the area could be on the path to higher-tier capabilities. Super exciting stuff!

We always want you to have the right equipment to match the service you’re paying for. So if your area becomes officially X-Class enabled and you upgrade to that service tier, we’d absolutely make sure your gear is updated to support it—no matter how recently you got your current gateway.

We would be happy to check if your area is eligible. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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gr8sho

New Poster

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7 Messages

@XfinityAirelle

Thanks for your reply and your response was perfect.

I’m in Palm Beach county, FL. And yes I realize this is a broad area, it’s not like there’s anything we as end users can do here but wait for things to happen. When I returned the XB7 to the local Xfinity store, the clerk wasn’t aware of X class being anywhere nearby. Perhaps though the network upgrade will happen at a wholesale level rather than piecemeal. Regardless, I’m willing to take that next step when it’s offered.

Cheers

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2 months ago

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XfinityArmand

Official Employee

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2.1K Messages

We are glad to take a look at what else we can do for you @gr8sho! Please feel free to shoot us a private message with your details, and we can get started.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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2 months ago

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EG

Expert

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110.5K Messages

2 months ago

Should this upgrade happen, would I be entitled to an XB10 gateway regardless of how recently my current gateway has been in service.

You won't need an XB10 until they implement a DOCSIS 4.0 system in your market area in the future.

(edited)

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gr8sho

New Poster

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7 Messages

@EG Yes, it was my assumption DOCSIS 4.0 was a fundamental prerequisite for symmetrical speeds. This is what will make comparison with PON based networks a wash.

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2 months ago

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user_cmpoqj

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1 Message

15 days ago

Hi i have XB 6 almost 5 year and i did not update the modem now i am looking in my xifinity apps saying you are now able to update the modem because XB 6 is not supporting the speed what you have in your plan you have to get new modem from xifinity on no cost . if i change gateway XB 6 which one i will get ?

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XfinitySara

Official Employee

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1.7K Messages

Great question, @user_cmpoqj! And you've come to the right place for help. Our team is awesome to work with because we'll always do our best to provide you with all the information you need :) What speed do you currently subscribe to?

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13 days ago

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user_94fe5a

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1 Message

8 days ago

IS THE XB10 MODEM IN STORES NOW

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XfinityEva

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1.7K Messages

Customers who add X-Class speed tiers (X-500 or above) will receive the latest Xfinity Gateway. XB10 is available for self-installation with a shipped Getting Started kit for customers who take X-500 or X-Gig speeds.

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6 days ago

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mrandygets1

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24 Messages

5 days ago

I have the 2100 gig/ 300 megs. Can I get the XB10?

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user_q9d79r

Visitor

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2 Messages

Me too...I have chatted with multiple live agents, went to many stores...Each time I order (or try to order) the XB10 I am told "Sure no problem, we will ship it out to you"...and they send me an XB8 (twice) Then I've had other "live agents", tell me the XB8 is the best they have to offer...I can't seem to find anyone who actually knows what they are talking about much less can actually ship me an XB10!

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4 days ago

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user_avf2x5

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1 Message

But they have lots of people who can ask a bunch of personal information questions, before they don't answer the yes/no question you actually asked.

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3 days ago

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XfinityVictor

Official Employee

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1.4K Messages

mrandygets1 Hello, have you been assisted with your XB10 request?

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3 days ago

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XfinityAirelle

Official Employee

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2.6K Messages

user_q9d79r Hi there! Ou XB10 modem is currently for our Xclass internet customers only. In some cases it requires a professional installation. If you would like to go over Xclass options and see whats needed to get the XB10, our team will be happy ot look intoy our acocunt. Just let us know!

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2 days ago

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tangretim

Not applicable

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2 Messages

1 day ago

Hi there, I've got 2000/300 internet would I be eligible for the xb-10?

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user_323c89

Contributor

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38 Messages

@tangretim You’d be much better served if you start your own thread. Otherwise your question might get lost in the mix.

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20 hours ago

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user_q9d79r

Visitor

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2 Messages

1 day ago

Same! I have been trying to get the XB10 for 2 weeks.

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user_323c89

Contributor

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38 Messages

@user_q9d79r You’d be much better served if you start your own thread. Otherwise your question might get lost in the mix.

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20 hours ago

Your Home Network

gr8sho

X-Class Rollout and new XB10 Gateway

XfinityAirelle

gr8sho

XfinityArmand

EG

gr8sho

user_cmpoqj

XfinitySara

user_94fe5a

XfinityEva

mrandygets1

user_q9d79r

user_avf2x5

XfinityVictor

XfinityAirelle

tangretim

user_323c89

user_q9d79r

user_323c89

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