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user_tgkabn
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Thursday, January 15th, 2026 9:35 PM

XER10 is problematic for home network use...

I've spent the last 4.5 hours on the phone with tech support and still don't have any clear idea how to work around this, because they literally don't know how to answer these types of questions.  Spoke to 3 people and got the same "follow this link to put in bridge mode".  Problem is, from what I've come to learn, is that the XER10 apparently doesn't have a bridge mode. So who at Comcast do I have to payoff to allow the ONT to go straight to my UniFi UDM Pro?  The only other option I have is to continue to deal with support after driving an hour to pick up a XB8 and dealing with bridge mode.  Wouldn't life just be easier if they allowed you to use the equipment you already have?

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8 days ago

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XfinityVictor

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1.9K Messages

18 days ago

user_tgkabn I am sorry that the modem is not able to do bridge mode. Would you like to try using one of our modems?

 

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user_tgkabn

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I had Xfinity installed today and this is the modem they brought me.

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18 days ago

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XfinityVictor

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1.9K Messages

 

user_tgkabn I am sorry, I meant to say would you like to try the XB8?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

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user_tgkabn

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My apologies, I’ve been out of town for work. I would absolutely like to try anything else. 

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10 days ago

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XfinityJeff

Official Employee

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613 Messages

We can take a look and see what can be done in this situation @user_tgkabn. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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