Xfi pod stopped working

happened on me too, bad services, no communicate.

The services costed for 31 days but 1/4 of those 31 days is out of services.

@user_323c89​ It's a gen 2 pod. According to the "Gateway details" on my Xfinity app, the modem is a Technicolor XB8.

I'll give the reactivation process a go later when no one needs to be online.

Hello user_1vn5t8, we appreciate you taking the time to bring this important issue to our attention. I noticed you attempted reactivation steps on the modem. We want to ensure this issue is resolved to the fullest. Please let us know if you require any further assistance. 

@user_1vn5t8​ Thank you for the info. That helps with troubleshooting. Any luck with the activation? If not, how far away from the XB8 is the Pod, and are there any sources of interference between the Pod and the XB8 (e.g. walls, metal, appliances, etc.)? Two things you might want to try. First, try activating the Pod closer to the XB8. Or, and my preferred method, connect the Pod to the XB8 using a quality Cat6 Ethernet cable, between one of the ports on the Pod, to any port on the XB8 other than port 4 (the one with the red line above it). This removes all chances of WiFi communication issues between the XB8 and the Pod, plus gives you much more consistent speeds when devices connect to the Pod. If that doesn’t work, you’re running low on options and the Pod might be malfunctioning. 

@user_1vn5t8​

The pod is 10-15 yards from the gateway. There is a small hallway between the gateway and the pod but it's not like it's really obstructed. The same pod worked in this location for more than a year before it disappeared from the app.

when I begin the activation process, I choose the pod version I have by tapping the photo; I see a screen that says

Say Hello to Your New xFi

Pods!

Setup should take less than 10 minutes. Please enable Bluetooth on your mobile device before you begin.

I tap "get started" and i see a screen that says

Let's Try That Again

Sorry, we ran into a problem. Please try again or go back to the previous screen.

This happens on my account and on my wife's (she's the primary on our Xfinity account) I'm a couple of feet away from the pod at most and the message appears immediately.

Still not working; see elsewhere in comments