Visitor
•
2 Messages
xfi pods won’t connect to iPhone 16 pro max since I got the xb8 gateway
My xfi pods worked fine when I had the xb7 gateway. When I moved to the bedroom, right by the pod, the phone automatically moved to the pod, and worked great.
that all stopped when I was “upgraded “ to the XB8. My iphones will connect to the gateway, and won’t let go. If I stand right next to the pod, and toggle the WiFi off, and then try to reconnect, it says it is unable to connect to the network.
resetting everything (phone, gateway, pods) does nothing.
If I forget the network, and manually log back in while standing by the pod, it will connect with the network via the pod, until I walk to the other side of the house. Then the phone connects with the gateway, and won’t let go.
I have seen other posts with this concern, and no resolve. It seems like iPhones have the difficulty. Must not have been enough testing.
At this point, I regret upgrading.
Looking for a resolution here. I pay a premium price for limited services.
Anyone else have any luck fixing this? Again, please don’t respond with turn the phone off and back on. I have turned everything off and back on.
Thank you
user_323c89
Contributor
•
38 Messages
15 days ago
You might be experiencing the same thing I am. BUT, need to ensure it’s not another issue I discovered, before knowing for certain.
With this new XB8, a setting could have changed all on its own, annoyingly. In the Xfinity app, tap the WiFi tab at the bottom, then tap “WiFi details” and then “Edit WiFi settings” and you’ll see “Security mode” with a drop down menu. Ensure that this is set to “WPA3-Personal-Transition” there.
Once that’s verified, let me know.
2
0
XfinityChelseaB
Official Employee
•
1.7K Messages
14 days ago
Hello @user_4fcxwa, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help but it looks like you were already taken care of. Glad to hear our community members were able to resolve this concern. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.
0
0