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junhawng
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Friday, August 22nd, 2025

Xfinity 1gig plan with coda 56 locked at 40mbps upload

I recently started my service with Xfinity, I'm offered 2 gig service and I should be able to get increased upload speeds but seem to be locked to 40mbps. I should be able to get increased speed. I recently upgraded to a CODA56 but still seems to be capped. Would appreciate any help. 

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2 months ago

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XfinityEva

Official Employee

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2.1K Messages

2 months ago

Hi there @junhawng! Are you still experiencing issues with your uploads speeds and the new device? 

 

Did you recently update your plan to match the newer speeds or have received a notification that this is available in the area? 

 

We can double check your current plan and location eligibility. Can you please send us a direct message with your full name and service address to get started? 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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floridaman352

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2 Messages

2 months ago

I just did this a week ago. Im on the 2 gig plan using Arris S33v2 getting 2.4gb down, 40Mbps up. I upgraded to the coda56 using the app and still same speeds. Spoke to xfinity assistant and it said there was a provisioning issue, it pushed an order and now upload is 360-380Mbps. 

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XfinityNatalie

Official Employee

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409 Messages

Good evening, floridaman352! Thanks for reaching out on our XFINITY Community Forum with your recent upload speed connection issue. We are happy to hear you are at the superior upload speed strength now after your recent XFINITY Assistant interaction. Please let us know if you have any additional questions or concerns as we are always happy to assist!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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EG

Expert

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114.1K Messages

2 months ago

Wonder how the original poster @junhawng is making out ?

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