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SMD1977
1st Topic

Visitor

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2 Messages

Monday, May 12th, 2025 7:02 PM

Xfinity blocking connection to company websites

Cannot connect to company websites I manage When on laptop or mobile unless wifi is off on mobile. 

no issues with site setup, DNS, internal firewall, ISP address being blocked, etc

how can I speak to a live person 

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Updated 

8 hours ago

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XfinityPeterH

Official Employee

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1.9K Messages

11 days ago

 

SMD1977 I would be reaching out too! Please contact our Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329 
They have the tool needed to provide the correct resolution. 

 

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SMD1977

Visitor

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2 Messages

@XfinityPeterH​ I’ve had four phone calls with them, a replaced modem, a visit to a store (they told me I had to go) and the problem persists. Only these two websites, only when connected to my modem. 

what now

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2 days ago

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XfinityAlfonso

Official Employee

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1.6K Messages

When accessing the company sites, are you connecting via a VPN?  Are these sites accessible normally irrespective of the VPN connection? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 hours ago

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