My Xfinity cable internet drops out frequently. I have tried several times through calls and technicians to figure out the problem. No one has been able to figure it out. After discussing the problem with the front office of our apartment complex, they mentioned that it's not just our building but several within the complex. How do I escalate this to the relevant folks at Comcast to get this resolved?
For reference, during these outages, I can clearly see every device on my network through my router/modem, but the cable rf signal drops out intermittently and then completely.
Here it is currently:
| Downstream Bonded Channels (Partial Service) |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
QAM256 |
4 |
375000000 Hz |
-6 dBmV |
39 dB |
29 |
57 |
| 2 |
Locked |
QAM256 |
1 |
357000000 Hz |
-5.4 dBmV |
39.2 dB |
15 |
59 |
| 3 |
Locked |
QAM256 |
2 |
363000000 Hz |
-5.3 dBmV |
39.3 dB |
21 |
63 |
| 4 |
Locked |
QAM256 |
3 |
369000000 Hz |
-5.6 dBmV |
39.2 dB |
30 |
59 |
| 5 |
Locked |
QAM256 |
5 |
381000000 Hz |
-6.1 dBmV |
39.3 dB |
17 |
59 |
| 6 |
Locked |
QAM256 |
6 |
387000000 Hz |
-6.5 dBmV |
39.2 dB |
9 |
0 |
| 7 |
Locked |
QAM256 |
7 |
393000000 Hz |
-6.8 dBmV |
39.2 dB |
0 |
0 |
| 8 |
Locked |
QAM256 |
8 |
399000000 Hz |
-6.9 dBmV |
38.5 dB |
0 |
0 |
| 9 |
Locked |
QAM256 |
9 |
405000000 Hz |
-7.1 dBmV |
39.2 dB |
0 |
0 |
| 10 |
Locked |
QAM256 |
10 |
411000000 Hz |
-7.2 dBmV |
38.9 dB |
0 |
0 |
| 11 |
Locked |
QAM256 |
11 |
417000000 Hz |
-7.3 dBmV |
38.6 dB |
0 |
0 |
| 12 |
Locked |
QAM256 |
12 |
423000000 Hz |
-7.4 dBmV |
38.2 dB |
0 |
0 |
| 13 |
Locked |
QAM256 |
13 |
429000000 Hz |
-7.6 dBmV |
37.7 dB |
0 |
0 |
| 14 |
Locked |
QAM256 |
14 |
435000000 Hz |
-8 dBmV |
37.1 dB |
0 |
0 |
| 15 |
Locked |
QAM256 |
15 |
441000000 Hz |
-8.1 dBmV |
37 dB |
0 |
0 |
| 16 |
Locked |
QAM256 |
16 |
447000000 Hz |
-8.2 dBmV |
37 dB |
0 |
0 |
| 17 |
Locked |
QAM256 |
17 |
453000000 Hz |
-9 dBmV |
35.4 dB |
0 |
0 |
| 18 |
Locked |
QAM256 |
18 |
459000000 Hz |
-8.9 dBmV |
35.9 dB |
0 |
0 |
| 19 |
Locked |
QAM256 |
19 |
465000000 Hz |
-9 dBmV |
36.2 dB |
0 |
0 |
| 20 |
Locked |
QAM256 |
20 |
471000000 Hz |
-9.2 dBmV |
36.2 dB |
0 |
0 |
| 21 |
Locked |
QAM256 |
21 |
477000000 Hz |
-9.4 dBmV |
36.1 dB |
0 |
0 |
| 22 |
Locked |
QAM256 |
22 |
483000000 Hz |
-10 dBmV |
35.5 dB |
0 |
0 |
| 23 |
Locked |
QAM256 |
23 |
489000000 Hz |
-10.2 dBmV |
35.3 dB |
0 |
0 |
| 24 |
Not Locked |
Unknown |
24 |
495000000 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
|
|
|
| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
35600000 Hz |
31.5 dBmV |
| 2 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
22800000 Hz |
31.2 dBmV |
| 3 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
29200000 Hz |
34.7 dBmV |
| 4 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
16400000 Hz |
32.7 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
|
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