1 Message
Xfinity [Edited]
Paying for high speed internet and I do random speed test in my home and NEVER get anywhere close to what they claim i am paying for. There’s always some hidden fee or overage that they charge me for!!!! Go through your bill and do speed test im telling you NONE OF US ARE GETTING what we are paying for. [Edited: "Inflammatory"]. They day I can get another provider im gone….
XfinityRyanE
Official Employee
•
1.1K Messages
2 years ago
Hello @user_wkxett, thanks for reaching out for help with your plan. It's always sad to hear about a bad customer expiernece and our team is here to help however we can. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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