Visitor
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1 Message
Xfinity gaming bad experience
Hello, I’ve been having a bad experience while gaming (PUBG, CS2, Warzone, BO6). I’m wired, and I’ve tried different modems and routers. They perform better than the XB8, but I would prefer to use the XB8 rather than have a separate modem and router. (With different router and modem is still 7+ms)
In CS2, I constantly get 10+ ms of jitter. The outside cable is not inside a box, so it gets direct sunlight. I don’t know if that could cause the cable to degrade. I’ve never had a box for it, and I’ve been living here since 2021, so it’s been exposed for several years. (It may be a theory I am not sure if it is the reason)
There are also a number of uncorrectable errors. I’m wondering if the issue could be related to the cable, the signal, or possibly node congestion.
Thank you
| CM Error Codewords | ||||||||||||||||||||||||||||||||||
| Channel ID |
44
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13
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14
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15
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18
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22
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43
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193
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194
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Unerrored Codewords |
3044869172
|
935259158
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1005800059
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1005781676
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1005817822
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1005828277
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1005838446
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1005849763
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1006014203
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1005860557
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1005877328
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1005880338
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1005891880
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1005904077
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1005910332
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1005924408
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872913261
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1005936269
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1005947409
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1005958651
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1005940303
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1005975585
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1005985500
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1005995364
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1006173885
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1006016506
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1006017414
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1006030607
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1006041834
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1006059893
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1006055669
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1006050552
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2938950158
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3044869172
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| Correctable Codewords |
2764693029
|
2353
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2441
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2354
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2182
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1918
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1841
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1965
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2279
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2271
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2274
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2047
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1899
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1826
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1666
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1910
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1620
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2116
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2004
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1843
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1807
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1780
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1848
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1796
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1792
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1657
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1503
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1699
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1904
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1834
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1845
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3272971358
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2764693029
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| Uncorrectable Codewords |
49566
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10218
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10438
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9831
|
8792
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7881
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7360
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7951
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9107
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10232
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9667
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9317
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7732
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7137
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6920
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7533
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6655
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9339
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8987
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7379
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7119
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6923
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7643
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7428
|
7581
|
7161
|
6621
|
6419
|
6326
|
7218
|
7521
|
7642
|
49071
|
49566
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XfinityRichard
Official Employee
•
3.7K Messages
4 days ago
Thank you for reaching out @laryke1 , and I apologize for the inconvenience you've been experiencing with your gaming connection. Since it's been a few days since your original post, have you noticed any improvement with the jitter, uncorrectable errors, or gaming performance? Are you still seeing the same issues in PUBG, CS2, Warzone, and BO6? You mentioned:
If you're still experiencing these symptoms, please let us know whether you've noticed any changes in your modem's signal levels or error counts since your last post. We'll be happy to continue troubleshooting and take a closer look at possible signal, line, or network-related issues. We appreciate your patience and look forward to hearing how things are performing now. 😊
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