Visitor

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8 Messages

08/24/2026 7:57 PM

Xfinity not allowing connection to any .mil site

Any site with a .mil address I get a This site can't be reached DNS_PROBE_FINISHED_NXDOMAIN message, has been happening for at least a month, it worked about 2 months ago. I have tried it on a MAC, Ipad, Android and windows 10 & 11 with multiple browsers, LAN or WiFi.  If I switch connection to my phones LTE data  it works and works if I use the phones data as a Hotspot for computers.  It does not show up in CyberSecure as a blocked page, and turning CyberSecure off has no effect also restarting the Gateway has no effect.  I have seen this reported here and on Redit, didn't see any resolutions I haven't tried.

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Official Employee

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1.6K Messages

28 days ago

Good day! I know how crucial it is to be able to get to the sites you need, so I appreciate you dropping by for help 👍 If you're unable to connect to any .mil site, first try connecting while hardwired to your modem to see if any change occurs after.

 

Additionally, you can also report the issue at spa.xfinity.com by selecting "Report an issue" on the Xfinity support page, choosing "I can't reach a website that I want to go to," and providing the URL of the blocked site. You'll receive confirmation emails regarding your report. Let us know if this helps!

Visitor

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8 Messages

I tried spa.xfinity.com and they say there is no problem, but I still have the problem that I can not access any .mil domain address from my Xfinity gateway but if I use my phone's hotspot (T-Mobile) I can access them with no problem, and I have seen numerous others posts describing the same problem

Official Employee

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2.6K Messages

@bruce_r1, Thank you for letting us know, we appreciate it! Please try contacting our Customer Security Assurance Team by phone for further help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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