Visitor
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4 Messages
Xfinity speeds drop consistently- 4 tech visits later and no results.
Hello everyone,
I am at a loss for a solution. I have been dealing with internet issues with Xfinity for at least the last year. For reference, I pay for 2gb internet, WFH, and am a gamer. Regardless of what I am doing I get these spikes that occur around 3-6pm every day that completely shuts down my ability to do anything network based. Whether it is streaming a show, having a teams meeting, or gaming, I lose all connection and lag like crazy. I have had 3-4 tech visits and countless "network checks" through the AI based chat function, and nothing seems to work. In fact, every tech that has come out has treated me like I am an idiot and told me that nothing is wrong and have given me several different reasons why it is my fault. It is either because my modem has "too many connections in it's memory" or just plainly because I am "making it up". In addition, one tech will come install a splitter, then the next will come and say why would anyone do that, then the next tech adds a splitter again. The latest guy told me I am getting too much internet and readded the splitter. I promise you, there is nothing I want less than to have internet issues like this. I have done over 100 internet checks through the xfinity app and through speed test and all of them tell me the network connection is less than 50% of what I pay for. I have been an Xfinity customer for 15+ years and, for the first time, am looking for another provider. If anyone has any recommendations, please let me know. I have switched out my modem by going to the comcast store 2x as well and have run all new cables internally (though some from the exterior to the router I am sure are older). Home was built in 1997.
Thank you!
user_gkxrfs
Visitor
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4 Messages
9 days ago
Issue has occurred again tonight, 2/6 at 8pm PST. 46% of speed according to the app and I am having my streaming show through Peacock lag. I also attempted to play Diablo 4 and I kept getting logged out due to internet connectivity. Connected through Wifi.
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EG
Expert
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116K Messages
7 days ago
@user_gkxrfs @XfinityDuron
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_gkxrfs
Visitor
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4 Messages
3 hours ago
Just to keep the group updated. I have no resolution as of yet. It took me a couple of days to get verified (apparently their systems don't chat and as the account is under my wife, I needed to be added as an account manager in this system so they could chat with me) and someone is attempting to help me now. My speed tests, hardwired in on a very fast computer, are showing 200-250Mbps per second on my 2000mbps plan and I am having these spikes every day. They attempted to send "a signal", after verifying my cables, computer, etc, and that did not change anything. It is getting frustrating to have to go through all of these hoops and my own time (and money) to continuously be told to check back and then have to go through the same questions and process again. I am at a loss. If anyone has had a solution to this issue, please let me know so I can suggest it to the support team. I really would love to stay with Xfinity as we have been members since 2009 and, up to recently, haven't had a ton of issues that weren't resolvable, but as I work from home, I have to have reliable internet. Thank you!
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