Visitor

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2 Messages

Saturday, September 20th, 2025

Xfinity support

You can contact me at [Edited: "Personal Information"], This is the absolute worst company I’ve ever dealt with. You take my money for service you don’t provide and then when I ask for my money back, you declined me. I literally had to use my data inside my home to send this message because our Internet doesn’t work. In fact, my job because I work from home and I’m trying to watch my daughter’s volleyball game right now at College and I can’t because the Internet doesn’t work.  You guys are a complete scam and I’m making sure everybody knows about the Business, you’re running.

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Official Employee

 • 

2.1K Messages

29 days ago

 

user_vachfi, This is not the experience we want for our customers. I would like to take a look at your account and see what is going on so that we can get it fixed ASAP. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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