Xfinity support

Upgraded service to 2000 mbps download speed and purchased an Arris G54 modem/router (a compatible approved device).

Only getting about 300-500 mbps on phone and gaming consoles. The gaming consoles are wired connections.

The modem listed under my equipment is a Thomson DHG546, which I’ve never had, used or owned. I don’t know why it’s the wrong equipment even though I activated with the MAC address on the Arris G54.

I did the live chat via the xfinity app, but continue to have unresolved issues with download speed and equipment.

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XfinityEricB

Official Employee

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2.8K Messages

4 days ago

user_p7c2x7 Thanks for reaching out for help with the device listed on the account, and speed concern. You have come to the right place to get the help needed! I see you sent us a DM already, and I'll continue there with you to get the account information. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. We ask that next time to please wait for us to request the DM before sending one.

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user_p7c2x7

Xfinity support

XfinityEricB

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