Visitor
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4 Messages
Xfinity WiFi Pod Disconnecting with IPhone 16
I have an Xfinity Gateway and Xfinity Pod that connects to my room (where my Gateway cannot reach). My Gateway and Xfinity both have strong connections and most of my devices connect flawlessly between them both. However, I recently got a new IPhone 16, and it disconnects to the WiFi when it is in range of the Pod. The issue lies when I walk from my Gateway (where my IPhone is connected) to where my Pod’s connection reaches. Once in range of the Pod, the WiFi disconnects completely from my IPhone and will not let me log back in. I have pinpointed this as an issue between the GHz connections. My gateway has GHz 6 enabled but my Pod does not have GHz 6. Since my IPhone 16 has GHz 6 ability, it has trouble switching from the gateway back to the pod and disconnects whenever it tries. I have tried to disable the GHz 6 section of my WiFi and this temporarily works, however the GHZ 6 section automatically reenables when the gateway restarts on its own. How do I fix this?
user_323c89
Contributor
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113 Messages
1 month ago
Try this. Follow every step exactly as it’s written, and you should be good to go.
https://www.reddit.com/r/Comcast_Xfinity/s/6RzaDrcPKF
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XfinityMarshante
Official Employee
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599 Messages
1 month ago
Hello @user_3vi09v, thank you for taking the time to leave a post. Sorry to hear that you are encountering issues with your iPhone 16 staying connected to your Wi-Fi. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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114K Messages
1 month ago
@user_3vi09v @XfinityMarshante
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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