6 Messages
XfinityWifi Authentication code
Hey all,
Hope someone can suggest something here as it seems likely I just need to pre-authorize something or download a local client.
I have always found XfinityWifi useful on those occasions when I'm away from home and need to get some information online. I was recently at the doctor's office and needed just this.
Something that has always been easy in the past. Just login with your xfinity credentials and you're good to go.
But this time it also wanted to send an authentication code to my phone number. Now, I don't own, never have and never will own a mobile phone. So my phone is an IP phone - a personal zoom account. But as this requires internet, xfinity are basically sending an activation code to an internet device so it can access the internet to get the activation code. Needless to say this whole process ground to a halt at this point.
Is there a way to pre-authorize so I don't need this new 2FA code?
XfinityJorge
Official Employee
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2.2K Messages
14 days ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110.5K Messages
13 days ago
@user_f3moxo @XfinityJorge
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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