I was charged $100.00 for a service call and delivery of a new box. I pay for service insurance. Please adjust my bill. I cannot afford this on my social security payment.
Thank you for reaching out to us @Leonah12! I noticed these comments were slightly unrelated to the original thread so I converted them to a post. I know I’d be concerned if I was overcharged $100.00.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look! To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
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Leonah12
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2 Messages
9 days ago
I was charged $100.00 for a service call and delivery of a new box. I pay for service insurance. Please adjust my bill.
I cannot afford this on my social security payment.
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