Visitor
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6 Messages
Equipment Return
I recent had my gateway upgraded as my old one was dropping connection regularly.
I instructed the agent that I live in a rural area and am not close to any xfinity stores or FEDEX or UPS locations.
Requested a return label and box for my old equipment.
The new modem is nowhere near the size as the old one, I am unable to get to a drop off location and I don't want to be billed for two modems.
I cannot get a live person on the phone to ask for help.
XfinityGabriel
Official Employee
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2.7K Messages
3 months ago
(edited)
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XfinityGabriel
Official Employee
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2.7K Messages
3 months ago
(edited)
0
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tamio
Visitor
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6 Messages
3 months ago
when I try to direct message, the only name that comes up is
XfinityGabrielS
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user_2zlgkm
Visitor
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1 Message
19 hours ago
I need to return my cable boxes as I have cancelled my cable service. Could you please provide me with a label or tracking number to return this equipment?
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