How to I leave a review?

A long time xfinity customer, I’m a senior who recently switched to the xumo streaming package to save money. It is turning out to be a nightmare My family set the new contraption up for me, but it had glitches. For days, there has been one hurdle after another. Hours on the ‘’chat’ didn’t solve the issues. (I was told to disconnect items, plug it back into another port, restart, and a myriad of other instructions, including going to another link). After all that didn’t work, a service call was set up; a rep came out and everything seemed to work fine. Now, a day later, the second tv won’t turn on though the xumo box does. This is overwhelming. How do I get to speak directly to a rep without going through this all over again?

Responses

XfinityKassie

Official Employee

•

1.6K Messages

14 days ago

@user_14b236 Hello there! Thank you for reaching out to our Xfinity Forums Team and bringing your experience to our attention. I can see how this would be a frustrating experience, and would love to help you to get the issued ironed out. To begin, can you please send a Direct Message with your name and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

1

0

fb_1

Visitor

•

3 Messages

I cannot express enough how truly exceptional Jeniyah was as a customer service representative. In my 73 years, I have interacted with countless individuals in various service roles, but Jeniyah stands out as the absolute best I have ever had the pleasure of working with. Her professionalism, patience, and genuine care for resolving my issue were nothing short of extraordinary.

From the moment we connected, Jeniyah demonstrated a level of expertise and empathy that is rare to find. She listened attentively to my concerns, took the time to fully understand the situation, and went above and beyond to ensure that everything was resolved to my complete satisfaction. Her ability to remain calm, courteous, and solution-oriented, even when faced with challenges, was truly remarkable.

Jeniyah is an absolute asset to your team, and I firmly believe she deserves to be recognized for her outstanding contributions. She should not only be promoted but also given a significant salary increase to reflect her incredible talent and dedication. Her work ethic, positive attitude, and commitment to excellence are qualities that any organization would be lucky to have.

I would rate my experience with Jeniyah a perfect 10 out of 10, and I wholeheartedly recommend her as a shining example of what exceptional customer service looks like. She is a true STAR, and I hope she receives the recognition and rewards she so richly deserves.

Thank you, Jeniyah, for making such a positive impact on my experience. You are truly one of a kind!

Customer Service

user_14b236

How to I leave a review?

Was this helpful?

XfinityKassie

fb_1

New to the Community?