1 Message
How to I leave a review?
A long time xfinity customer, I’m a senior who recently switched to the xumo streaming package to save money. It is turning out to be a nightmare My family set the new contraption up for me, but it had glitches. For days, there has been one hurdle after another. Hours on the ‘’chat’ didn’t solve the issues. (I was told to disconnect items, plug it back into another port, restart, and a myriad of other instructions, including going to another link). After all that didn’t work, a service call was set up; a rep came out and everything seemed to work fine. Now, a day later, the second tv won’t turn on though the xumo box does. This is overwhelming. How do I get to speak directly to a rep without going through this all over again?
XfinityKassie
Official Employee
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1.7K Messages
2 months ago
@user_14b236 Hello there! Thank you for reaching out to our Xfinity Forums Team and bringing your experience to our attention. I can see how this would be a frustrating experience, and would love to help you to get the issued ironed out. To begin, can you please send a Direct Message with your name and service address?
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_6i5cnu
2 Messages
21 days ago
[Edited: "Inflammatory"].
Modem works great, as long as you're not streaming anything.
If I try streaming Newsmax, RAV, or any other conservative site, it streams for eight minutes and then loses signal and resets in about three minutes.
Amazingly, it will stream YouTube interruption free.
Wonder what's up with that?
I probably will try Earthlink or Frontier once I get shed of this loser.
(edited)
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user_ufyepz
1 Message
21 days ago
Firstly let me apart by saying goodbye All of xfinity employees in customer service [Edited: "Language"] and seriously need be retrained or replaced. Over and over again and again im constantly dealing with [Edited: "Inflammatory"] who cant communicate clearly, change account info without permission, apps fail, on line websites fail, automated service fails and refuses allowance of a human being ever!!! Go to transfer service as an address change/move. To find out at new address that is put in as a new account and install. Given a $200 install fee, and signed up for most expensive internet package without consent. A year later and still trying to fix it. Secondly the [Edited: "Language"] app that never works. Ask for extension, no confirm #. Call, no confirm number. Have that [Edited: "Inflammatory"] change vital onfo on account, lie, run around or [Edited: "Language"] employess that [Edited: "Inflammatory"]. Yeah i said it! [Edited: "Language"] is wrong with this company?! So leaving and going elsewhere. [Edited: "Solicitation"] If xfinity dont care aboit its customers, then it can lose them all. Worst service ever!!!!!!! [Edited: "All Caps"]
(edited)
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thompson9812
Frequent Visitor
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6 Messages
16 days ago
I have read that the xumo streaming box is horrible in every way. I just got one due to the rewards I accumulated over a long period of time from xfinity. That is the only reason I got one. I don’t even want to hook it up due to such bad reviews for this box. If it is as bad as people say why should I hook it up anyway? I already have a Roku streaming stick and an Amazon streaming stick as well. So why should I even connect my “free” xumo streaming box?
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user_z881rm
1 Message
8 days ago
Hi, Is there an email or contact that I could contact to provide useful suggestion about the Xfinity online TV experience. I have tested software for bugs and usability and think I could provide some valuable feedback that would help improve the user experience.
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user_ok7nt5
1 Message
21 hours ago
It is very sad that Xfinity tells you that your equipment is bad when they are really having an outage in our area Denver Co 80216. Why just not tell the truth...very sad....
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