Greetings, @user_z42vet! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about speaking to a live agent. You have definitely come to the right place for assistance.
Did you have specific questions about your account, or more general questions about Xfinity products and services? Either way, our team is here for your support. Please let me know how we can help.
A 20 year customer of Xfinity, it is a real pain [Edited: "Language"] trying to speak to an actual agent. Not just today 6/25/2025 but in the past.
Gone is that day when calling customer support put a person "in touch with" a live agent near immediately.
Instead automated voice prompts too often do NOT provide a link to the question or issue a consumer has and today is another prime example.
I "simply" wanted to "activate" Peacock...that has been part of my service for over 6 months...6 months mind you that repeatedly I have been unable to accomplish.
My main TV is 50 feet from where information is stored for Xfinity billing or passwords. If I or anyone is trying to enjoy a relaxing evening scrolling thru movie choices, the "last thing" I or others need to do is to struggle with logging in. To include if they are solo with no kids, etc.
Yet this is exactly what I've been struggling with and again today when spotting an email note by Xfinity indicating I have YET to access Peacock sure enough I have now spent over 1 hour with AI technology or when I was finally able to speak to a live agent the reception was so freaking poor with others talking in the background that it was a "fail" and nothing was accomplished.
Twice now a call has come in from 888-266-2278 that has nothing but silence on the other end. A fail! Calling 800-266-2289 and 800-934-6489 was met with voice prompts and the only way I finally reached a live person was to select "billing" or "add a service". Otherwise a Fail!
For what I pay and for as long as I have had an account with Xfinity, the growing inconsistency offers nothing but mistrust for services rendered.
Hello, @user_iczzjm if you're looking to transfer ownership of your account to your husband, please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
•
2.2K Messages
8 days ago
Greetings, @user_z42vet! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about speaking to a live agent. You have definitely come to the right place for assistance.
Did you have specific questions about your account, or more general questions about Xfinity products and services? Either way, our team is here for your support. Please let me know how we can help.
1
0
user_iczzjm
Visitor
•
1 Message
17 hours ago
Make sure cable out of name put in husband name and not shutoff final bill sent to me
1
0