Outage Cape coral

Problem is there is no updates from Xfinity, timelines or anything. We are left in the dark once again. I had internet after the storm and then poof it disappears with no explanation. And the status center does not update its just a bland one size fits all statement. No actual information. 

user_boyuf6 Right now, our techs are uncovering lots of issues that require turning equipment back off, which causes these style of intermittent connections. I honestly would advise you to not expect much stability on the connection while these problems are being resolved. Please know that getting everyone back connected is always paramount. The safety of our crews is something that is always number one, we are not able to dispatch any teams until there has been an all clear on all power related repairs to begin our work. Regardless if your location has power, the commercial power grid that powers our equipment is not restored yet. Unfortunately, as of now, we do not have an update for you. Hurricanes are an extremely tough situation to recover from, and to be fully transparent, I do not expect to see much movement for around 48 hours based on the scope of reported damage.

I can appreciate that statement especially through Ian. Milton, though we got hit there is no wide spread damage for miles around me. It’s not the fact of not having internet it’s the lack of communication that becomes frustrating. I have friends just up the road and all throughout Cape Coral that are getting it back today. Great I’m glad there’s progress but people should be given timelines on what to expect. Especially when it’s the odd power pole here and there. I’m not trying to sound ungrateful because that’s not it. It’s just the communication piece that becomes frustrating. 

You can go to our regional blog, https://florida.comcast.com/2024/10/07/milton/ , to find the latest updates on our preparation and restoration efforts for Storm Milton, now and until we get every customer back up and running.

Hello user_9p3r5o  thank you so much for reaching out and adding your experience to our Forums conversation. Our thoughts and prayers are with everyone affected by Storm Helene and Storm Milton.  Our Xfinity Status Center is the best resource for account-specific repair questions, but we have also set up an alternate website for our Florida residents which provides new articles on a daily basis. 

@XfinityAlfonso​ Why is nobody from Xfinity giving us updates on the current situation. All other utility companies are

HI there @user_9p3r5o. Our team is always updating our website with the most recent update in the area. Here is the link https://florida.comcast.com/2024/10/07/milton/ to go to. 

Saturday, October 12 @ 1:00 p.m.
Our crews are working around the clock and through the weekend and have made significant progress restoring connectivity. We have restored 64% of customers impacted by Hurricane Milton. Our impacted network is coming back online as power is restored and our techs repair or replace damaged equipment. To fortify our workforce, we have deployed hundreds of technicians, including Xfinity technicians traveling from our Beltway and Keystone regions plus additional contracted crews, to expedite this process. We will not stop until all Comcast Business and Xfinity services are restored. 

Hey there, user_de804a, thanks for reaching out through Xfinity Forums. We would be happy to help you with going over any service interruption details. I work from home and I know how important it is to stay connected. 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

The whole company is a joke

@user_k2azdv​ let me go ahead and eat crow, it just came back

Hello, @user_tycl2m happy to check on a resolution so your services can be restored. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

@user_e85a72 We appreciate you time in reaching out to us here on our Xfinity Forums. Estimated time frames are subject to change, and it could be a larger issue was found that our expert technicians need to resolve. I'm happy to take a look at the account for you, please send us a DM to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it