Hi there, @user_jxw8f3 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience the service interruption is causing you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.-Richard
@user_7zlknm I suggest to not post your private information publicly. Are you trying to set up services or are you experiencing a service interruption?
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_l5s39m. Thank you for reaching out on our Community Forum. I know how frustrating it can be when you have a service interruption. I can take a look at your account and see what may be going on.
Please send us a direct message with your full name and address so that we can assist you further.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Wifi service at [Edit: Personal Information] is out. I can't find a phone number to report this. My email address is [Edit: Personal Information] please advise [Edit: All Caps]
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Have been trying to get through via phone and cant speak to a agent. Our company is working in [Edited: "Personal Information"] our excavator snagged the communications wire. it is still connected but hanging low.
It goes to [Edited: "Personal Information"]. Could you please send a tech.
Our office number is [Edited: "Personal Information"]
I've had many problems with your TV service, and I'm not at all happy about it. For a long time now I have had choppy , and freezing up. In fact I sat on the phone with a service tech for a over an hour trying to correct YOUR problem. You raise my bill by $30.00 only to take 3 channels that my grandkids and myself watch. FIX YOUR ISSUES!
user_bzwrut - Hello, and thank you for being part of the Xfinity Forums community. We truly appreciate you taking the time to share your concerns, and we're genuinely saddened to hear about the experience you've had. This isn’t the kind of service we strive to provide, and we’d be grateful for the opportunity to make things right. Whether it’s troubleshooting, billing issues, or missing channels; we’re here to support you every step of the way. Let’s connect and work together toward a resolution that meets your needs. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRichard
Official Employee
•
2.3K Messages
4 months ago
Hi there, @user_jxw8f3 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience the service interruption is causing you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.-Richard
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user_l5s39m
Visitor
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1 Message
3 months ago
Internet out in Fort Collins, co. No outage showing on xfinity site … never is … seems like this is a monthly occurrence. Down with big internet.
1
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glenn.
Visitor
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1 Message
2 months ago
Wifi service at [Edit: Personal Information] is out. I can't find a phone number to report this. My email address is [Edit: Personal Information] please advise [Edit: All Caps]
(edited)
1
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user_fvlq0r
Visitor
•
1 Message
17 days ago
Have been trying to get through via phone and cant speak to a agent. Our company is working in [Edited: "Personal Information"] our excavator snagged the communications wire. it is still connected but hanging low.
It goes to [Edited: "Personal Information"]. Could you please send a tech.
Our office number is [Edited: "Personal Information"]
(edited)
0
0
user_bzwrut
Visitor
•
1 Message
4 days ago
I've had many problems with your TV service, and I'm not at all happy about it. For a long time now I have had choppy , and freezing up. In fact I sat on the phone with a service tech for a over an hour trying to correct YOUR problem. You raise my bill by $30.00 only to take 3 channels that my grandkids and myself watch. FIX YOUR ISSUES!
1
0