Visitor
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1 Message
Xfinity is the worst
My family has been a 20+ year customer at Comcast and Xfinity, and we've never NOT had a problem with their services. Today is the last straw. My devices cannot get stable connection to WiFi 10 feet away from the router. Our tech who came in was also cocky and interrupted us the entire time. He said that he "improved the connection" but it didn't improve anything at all. Our xPods weren't even the recommended solution, and he told us they were basically useless for our problem. Even found that we're still paying for cable boxes we thought were removed 10 years ago, leading to the extreme bill we pay for every month. Calling Xfinity is virtually useless as you cannot even connect to a real person. Xfinity chat is even worse; offering deals when I want to get my problem solved. Previous routers provided by Xfinity dropped the connection every hour. The Email service also takes minutes to receive emails and prevents third-party apps from accessing it. Unless these problems including our extreme bill can be solved, we will take our interests elsewhere. Such a shame Xfinity has tanked in recent years and can't provide decent, affordable service.
XfinityPaula
Official Employee
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1.6K Messages
2 months ago
Good morning jcyalung. Thank you for sharing with our team here on the Xfinity Forums the trouble you have been dealing with for the internet connections. I'm so thankful to have you with us for the past 20+ years and I would love to help keep you with us, but addressing your internet trouble, and correcting the account. I'm sorry that our technician did not represent Xfinity in a better way for their self as well as for me and my peers. We work very hard to help our customers every day, and we take great pride in the service we provide. I would love to deliver the same great support and service to you as well.
Please send us a direct message with your name and service address. From there we will verify the account and work to correct the poor internet connection as well as the incorrect cable boxes on the account and see what options we have for the service rates.
I look forward to helping resolve all the issues and hopefully keeping you with Xfinity for another 20+ years!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_z18b30
Visitor
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1 Message
2 months ago
We called several days ago that the cable for the internet (Xfinity) was coming thur the sidewalk joint and was a tripping hazard. When they put the cable in instead of going under the sidewalk they put the cable in a joint in the sidewalk. They came out today and replaced the cable from the house to the box outside. When the wife went outside she showed them where the problem was with the cable coming out of the sidewalk. Well long story short they have gone and the cable is still sticking out of the sidewalk and now our landline phone doesn't work. Trying to get ahold of these people is darn near impossible. Now it is up to me to get the phone line repaired.
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user_tqzke4
Visitor
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1 Message
1 month ago
Without question.
I canceled my moms mobile account and they just kept right on charging her cc. The account even said it was closed! I chatted with at least 6 different people over the period of nearly 3 hours. Not one of them could reverse the 'pending' charge. I canceled the card they have been charging so they can't take any more and will challenge the charge once it is no longer 'pending.' Xfinity is absolute garbage.
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user_ehjo67
8 Messages
22 days ago
Getting in contact with customer service is impossible. Several days a go I received a piece of equipment delivered by FedEX to my address but with an unknown name associated with it. I want to return the equipment to Comcast Xfinity if at all possible. The Chatbot has no ability to "think" outside the box so I am left holding this unopened piece of electronic equipment and I am about to toss it into the trash can.
Can anyone help?
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stajz
Visitor
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1 Message
21 days ago
What I am researching is a way to make xfinity accountable for their bad service. Perhaps a class action lawsuit based on theft of customer time. We could follow that up with a campaign to make xfinity a public utility. It isI truly amazing how bad it is... nothing comes close. I just wanted to add a mobile number in order to change my payment options and they couldn't get that right. Instead, they switched me to automatic payments after specifically telling them not to do so. Truly awful... and I can't fix it unless I drive a half hour to their store, because it's quicker round trip and a conversation, than doing it by phone. Unbelievable.
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user_0nmiq8
Visitor
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1 Message
8 days ago
Ditto I have been a customer for over 20 Years and I have waiting to have an underground cable install for over 7 months
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kris72471
Regular Visitor
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3 Messages
3 days ago
I've also had Comcast for over 40 years. I finally had enough, someone decided to raise my Mpbs from 400 to 800 of course double the price. I never did that, my bill went up so I checked on it. Sure enough over charging AGAIN. After fighting with them for hours on the phone the lady figured out a plan, she wanted me to sign the contract. So she tried emailing it to me from Comcast email to a Comcast email!!! No go the service here is so [Edited: "Language"] and with my new 800 of them things it wouldn't even download something from them to me a customer. So she suggested since the lines are so old here to have a tech come out and just check and make sure they were ok. Since it was free I told her to schedule it. She did, before the guy was even scheduled to come out here, I had gotten a $100.00 Recovery charge for the dude to come to my house. So the guy came out and I went out to the street and specifically asked him if it costs to have him come out here? He said as long as he don't come in my house there will be no charge, I told him they had already charged me $100.00. He said I don't know what to say:( There was nothing he could find he said. I finally got ahold of Comcast again another 4 hours of my life talking to someone from some country nobody's ever even heard of. Comcast probably gives them $1.00 a day for their services. Because NOT a one of them Customer Service people speak good English nor do they have any concept of Accounting. Anyway I canceled my services all of them. On 8-5-25 I had already paid the bill so I should of had a credit no service I feel no bill? I'm wrong according the them. On 8-5-25 I got an invoice with a credit of $136.23. Then they generated another invoice 8-15-25 for services from 8-18-25 to 9-17-25 for $95.35 they take that off my credit and say I only have a credit of $40.88. I cancelled the [Edited: "Language"] service on 8-5-25 so why they insist I have no idea what I'm talking about they refuse to give me my full credit. [Edited: "Language/Inflammatory/Solicitation"]
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user_dbfg1x
Visitor
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1 Message
1 day ago
TOTALLY the WORST! Have been trying to reach an actual human for well over an hour, with zero success.
can't even reach either of the 2 local stores without being re-directed to main phone # & usual recordings.
My husband passed away on Memorial Day & I don't go out any more than necessary. To drive to local store to throw a fit equaling my frustration hasn't been anything I wanted to do. I even have my groceries delivered. But seems that's what's going to have to happen.
Paying about $300./mo. for 25-30 yrs., you'd think I could talk to a human. Obviously I'm going to forego my grief, venture out of the security of my home & throw all Comcast/Xfinity equipment at some poor agent's feet. Cancel all services & find new provider(s).
My frustrations expressed, good luck to all those who continue trusting Comcast/Xfinity.
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