Visitor
•
3 Messages
Discovery+ app not working
The discovery+ app will no longer load when attempting to access it via the Xfinity flex box. It works fine with all of my other devices. This has been an issue for at least a month.
Visitor
•
3 Messages
The discovery+ app will no longer load when attempting to access it via the Xfinity flex box. It works fine with all of my other devices. This has been an issue for at least a month.
Accepted Solution
CCCassandra
Problem Solver
•
502 Messages
2 years ago
Thank you for trying those resets to check into this, @user_953f1e! Have you tried clearing the locally stored data on the Flex? Here are the steps:
1. Press the home button on the remote.
2. Use the right or left arrow buttons to get to the gear icon and then press OK to go to Settings.
3. Use the up or down arrow buttons to get to Privacy and press OK.
4. Go to Locally stored data and press OK.
5. You'll see a confirmation window. Press OK to clear locally stored data.
6. You'll see another confirmation message letting you know the cookies and locally stored data have been cleared.
Please note: Clearing locally stored data may sign you out of many apps on your TV Box and may affect apps on devices linked to your account. Re-launching apps may store new data on your TV Box.
We also have these steps listed on our support site.
0
user_868713
Visitor
•
1 Message
2 years ago
this is exactly happening to me....it started about 2 weeks ago and not sure why?
0
0
CCMartin
Gold Problem Solver
•
2.9K Messages
2 years ago
Hey there, @user_953f1e
Have you done a manual restart on the Flex box by unplugging the power for a couple minutes? I would reset the TV is it hooked up too and the modem in the home that the flex box is connected to. Let us know if you tried these steps and what happened. We want to help here at our Xfinity forums! Thank you so much for posting and your patience!
7
0
user_b3c471
Visitor
•
1 Message
2 years ago
The discovery+ app is not working!!!! tried all those things. It seems like xfinity has deleted discovery+ from the app files. You can't even get information in the search. What gives?
2
user_5c8ddf
Visitor
•
1 Message
2 years ago
I am also experiencing the same issue. I tried the fixes mentioned above (resetting the Flex box and clearing locally stored data) and nothing has solved the problem.
1
0
user_c85542
Visitor
•
2 Messages
2 years ago
I am having the same issues. I have reset the television, internet, and flex box. I have also deleted the locally stored data.
2
Lizziekeith
Visitor
•
1 Message
2 years ago
I am having the same issue as well. Nothing has worked. So frustrating.
2
user_381de9
Visitor
•
3 Messages
2 years ago
Same issue with the flex box and Discovery + not loading.
I have reset the box by unplugging it.
I have cleared out all the data as suggested in above solutions.
I have only one device hooked up to the flex while i'm testing it. All other apps in the Flex (HBO Max, Peacock, etc) work perfectly fine.
Is there a way to reload or update the application manually?
Thanks.
0
user_089baa
Visitor
•
2 Messages
2 years ago
We also have been unable to launch Discovery+ for a couple of weeks. Before finding this post, I'd unplugged the Flex box, waited 30 seconds, plugged it back in. Having found this post, I've reset the Locally Stored Data three times in conjunction with two more attempts at unplugging the Flex box and I've restarted our Arris modem and Synology router. Still no Discovery+. The D+ app was displaying its splash screen constantly without progressing to the app since the problem started. Now, after the reset of the Locally Stored Data, Flex box, modem and router, The Discovery+ splash screen flashes briefly on the screen then the screen goes black. Xfinity, what can you do or what do we need to do to restore the functionality of Discovery+ for us? (BTW, I can launch D+ from the Web on a PC.)
3
user_08e7a4
Visitor
•
1 Message
2 years ago
We also have been unable to launch Discovery+ for a couple of weeks. Before finding this post, I'd unplugged the Flex box, waited 30 seconds, plugged it back in. Having found this post, I've reset the Locally Stored Data three times in conjunction with two more attempts at unplugging the Flex box and I've restarted our Arris modem and Synology router. Still no Discovery+. The D+ app was displaying its splash screen constantly without progressing to the app since the problem started. Now, after the reset of the Locally Stored Data, Flex box, modem and router, The Discovery+ splash screen flashes briefly on the screen then the screen goes black. Xfinity, what can you do or what do we need to do to restore the functionality of Discovery+?
1
0
ivar_b
Visitor
•
1 Message
2 years ago
We have the same issue, it always starts in the weekend. It's only on our Xfinity Flexbox, as Roku and Firestick work just fine. Restarting, removing local storage, it all does nothing to make it work. It just shows the Discovery+ Logo, then the screen goes black. Maybe you should reach out to Discovery, and figure out why it's their app on this platform that's not working properly?
0
0
user_a8a6b3
Visitor
•
1 Message
2 years ago
Same issue. It works on my regular Roku tv, phone and everything else just not my flex box. The icon won’t even load, the screen just goes back and I have to turn it off just to get back to the Home Screen.
1
0
user_92604f
Visitor
•
1 Message
2 years ago
I am having the same issue. Tried reseting and clearing data. Nothing helped.
1
0
user_24c918
Visitor
•
1 Message
2 years ago
The same thing is happening to me, its been an issue for over 2 months, I've tried everything in the forum but discovery+ is still broken.
0
0
user_60a7da
Visitor
•
1 Message
2 years ago
Same thing here, tried both fixes. Clearing cache/cookies and unplugging. Nothing working for D+ to start. All other apps start just fine.
0
0