Port in issue Xfinity mobile

Hello,

I appreciate your attention!
On January 24, 2024, I transferred my two mobile numbers from my friend's T-Mobile account to my Now-Mobile. The nightmare began.

1. On January 22, I took my friend's T-Mobile Transformation PIN and SSNs to the Xfinity Store, and the staff responsible for registration at the door told me that I needed to bring my friend in person or call to activate the mobile number. I didn't even have a chance to communicate with the staff about my problem.

2. On January 23 and 24, I made calls for 6 hours, activated one of the numbers [Edited: Private information] but installed it on the wrong phone, and the other number [Edited: Private information] was never successfully activated, meaning there was no signal and it couldn't use.

3. So I continued to seek help from the telephone customer service, hoping to install the number on the correct phone. The telephone customer service told me that I had to use the Online Assistant to complete it.

4. Then, a more terrible experience began. I was repeatedly asked for personal information by more than a dozen assistants, asking me to delete Esim, and then they asked me to wait for the email. From that day on, my phone had no signal, and I never received any confirmation email.

 5. On February 6, I went to another Xfinity Store after having no mobile phone signal for half a month. I met a very enthusiastic and professional staff member, Brianna. I am very grateful for her help! However, I had to give up my old numbers and change to two new numbers, which frustrated me.

6. However, my old numbers are associated with my entire life. I can't log in to some of my essential accounts without them. So, on February 18, I went to the Xfinity Store to seek help to restore my original two mobile phone numbers because I didn't need to change my numbers! The staff member, Steve, was very enthusiastic about helping me contact the online assistant and promised that if they couldn't solve it, I could continue to find him the next day, and he would find a manager to help me. I went to him again the next day, but Steve told me my only solution was to use an online assistant! Then he asked me to leave and continue to wait for the confirmation email.

7. The result was still the same. On February 18, the online assistant asked me to delete the Esim and gave me a ticket number, saying they could solve it in 24-72 hours. I could ask other online assistants if I don't receive a confirmation email within 48 hours.

8. I asked another online assistant 48 hours later, and he said my case was in progress and I could only wait for the confirmation email.

9. Finally, the endless wait began again. It is now February 25, 2024, and my phone still has no signal, no confirmation email, and the two old phone numbers transferred from T-Mobile have not been restored.

Sorry I can't find the pencil and paper icon for direct messages on https://forums.xfinity.com/direct-messaging, so I can only send it here.

I have a busy schedule every day. I don't understand how difficult this technology is, but I am being kicked around like a ball by the Xfinity Store, telephone customer service, and online assistant. I am very frustrated. Why do I have to go through this?

Thanks for your patience! Have a good night!